FREQUENTLY ASKED QUESTIONS

WARRANTIES

What is the length of the product warranties?

  • Aluminium Shutters: 10 years
  • Blinds: 2 years
  • Folding doors: 5 years
  • Insect screens: 2 years
  • Security Doors: 5 years
  • Timber and Tecwood Shutters: 3 years

DELIVERY TIMES

What are the delivery lead times on your blinds and shutters?

Under normal circumstances these are the expected delivery lead times from date of order:

  • Blinds: 5-10 working days
  • Shutters (Locally manufactured): 2-3 weeks
  • Shutters (Imported): 6-8 weeks
  • Folding Doors: 2-3 weeks
  • Insect Screens: 2-3 weeks

MAINTENANCE OF BLINDS

Do blinds fade?

Yes, wood is a natural product and it does fade over a period of time. The fading is not alarming, is generally uniform and is usually more pronounced on the side facing the sun.

How do I clean Aluminium Venetian Blinds?

Aluminium blinds are smooth and therefore quiet easy to clean. Use soft clean dust cloths, a vacuum cleaner brush, feather duster or other common, gentle cleaning aid for dusting.

To Dust: Tilt slats up, then down (but not so the blinds are full closed), then clean with the cloth or vacuum brush. Clean from side to side, following the direction of the slats.

To wash your blinds: Use a mild detergent, on a sponge or damp cloth dipped in warm water. In most cases, you may remove your blind and place them in a bathtub filled with mild soapy water. Rinse then wipe dry, or leave open to air dry.
How do I clean Fabric Vertical Blinds?

Dust regularly with a vacuum cleaner brush or a clean soft cloth.

Spot Clean Stains: Use a mild detergent in warm water, then blot dry. Do not clean or immerse fabric in water.

How do I clean Fabric Roller Blinds?

Dust regularly with a vacuum cleaner brush or a clean soft cloth.

Spot Clean Stains: Use a mild detergent in warm water, then blot dry. Do not clean or immerse fabric in water.

How do I clean Techwood venetian blinds?

  • Use a clean soft dust cloth, feather duster, or vacuum cleaner brush to wipe off dust.
  • To dust, tilt slats up, then down (but not so the blinds are full closed), then clean with a cloth or vacuum brush. Clean from side to side, following the direction of the slats.
  • To spot clean, use a mild detergent with warm water on a slightly damp cloth then blot dry.

How do I clean wooden blinds?

Do not wash! Use a clean soft dust cloth, feather duster, or vacuum brush to wipe off dust. Wood preservatives are often permitted to maintain wood's natural lustre. Don't use water, as with any wood product excess moisture can warp or discolour the wood even though the wood is sealed.

To dust the blinds tilt slats up, then down (but not so the blinds are full closed), then clean with a cloth or vacuum brush. Clean from side to side, following the direction of the slats.

FOLDING DOORS

Do your folding doors have a bottom rail?

No, none of our folding doors have a bottom rail. They are all top hung.

Do your folding doors lock?

Wooden Folidng doors come standard with a Maglock (magnetic) but can be ordered with a key lock. Extra heavy duty locks can be ordered on our wooden doors, at an extra cost. Vinyl doors come standard wtih a key lock. PVC Doors come standard with a key lock.

GENERAL BLINDS QUESTIONS

I need a blind that will give me total privacy. What is my best option?

Any of the blinds we supply will give you privacy. If you require the light to be blocked out completely, a roller blind with blockout material and side channels is your best option.

Can I have blinds if I already have burglar bars or security doors? How would it work?

Yes, you can have blind installed where there are burglar blinds. The blinds might need to be mounted outside the reveal or may have to use special brackets depending on the depth of the reveal and the size and type of burglar bar. There is always a solution!

Are your blinds suitable for use over doors?

There are certain blinds that are suitable for use over doors. We do have a specially designed door blind in the venetian blind range.

What type of blinds would you recommend for use in a bathroom?

Aluminium Venetian blinds or Fauxwood Venetian blinds.

Are there any risks to child safety?

Young children can strangle themselves in the loop of pull cords, chain or bead cords, and cords that run through window coverings. To avoid entanglement or the chance of strangulation, keep cords out of reach of children.

GENERAL SHUTTER QUESTIONS

Are Shutters suitable for outdoor use?

Shutters in Timber are only suitable for indoor use. Shutters in Aluminium or Tecwood can be used externally.